Contact Us

At ChickenZ Interactive Ltd., we are committed to providing an exceptional and secure gaming experience. Transparency and trust are at the core of our operations, and we ensure that you can reach us through multiple channels for any queries, support, or feedback. Your peace of mind is our highest priority.

Company Information

Official Company Name: ChickenZ Interactive Ltd.

Registered Address: 20 St. Thomas Street, London SE1 9RS, United Kingdom

Company Registration Number: 11523456 (Registered in England and Wales)

VAT Number: GB115234567

Incorporation Date: 15th August 2018

Parent Company: Global Gaming Solutions PLC (Registered in England and Wales, Company No. 09876543)

Key Management Team

Our experienced leadership team ensures compliance, innovation, and player satisfaction:

Mr. Alistair Finch
Chief Executive Officer (CEO)
Ms. Beatrice Croft
Chief Operations Officer (COO)
Mr. Charles Davies
Chief Compliance Officer (CCO)
Ms. Eleanor Vance
Money Laundering Reporting Officer (MLRO)

Customer Support

Our dedicated support team is available 24/7 to assist you.

Contact Methods

Live Chat Support

Available 24/7 directly on our website. Average response time: under 30 seconds.

Email Support
Telephone Support
  • UK Freephone: +44 (0)800 123 4567 (Available 24/7. Average answer time: under 20 seconds)
  • International Line: +1 (888) 987 6543 (Available 24/7)
Contact Form

For structured feedback or complex queries, please use our online contact form.

Support Operating Hours

Our primary customer support channels (Live Chat, UK Freephone, International Line) operate 24 hours a day, 7 days a week, including public holidays.

Departmental email support (Technical, Financial, KYC) operates from Monday to Friday, 09:00 - 18:00 GMT/BST, with urgent queries addressed outside these hours by our on-call team.

Regulatory & Compliance

ChickenZ Interactive Ltd. operates under strict regulatory frameworks to ensure fair play, player protection, and responsible gambling.

Licensing Information

We hold the following licenses from reputable jurisdictions:
United Kingdom Gambling Commission (UKGC)
  • Licence Holder: ChickenZ Interactive Ltd.
  • Account Number: 57890
  • Licence Type: Remote Casino Operating Licence
  • Status: Active
  • Verification: View Licence Details on UKGC Public Register
Malta Gaming Authority (MGA)
  • Licence Holder: ChickenZ Interactive Ltd.
  • Licence Number: MGA/B2C/456/2018
  • Licence Type: Type 1 Gaming Services Licence
  • Status: Active
  • Verification: View Licence Details on MGA Public Register

Responsible Gambling

We are fully committed to responsible gambling and provide resources to help players manage their activity. If you or someone you know needs help, please contact:

Dispute Resolution

We aim to resolve all complaints swiftly and fairly. If you are not satisfied with the resolution provided by our support team, you may escalate your complaint to an Alternative Dispute Resolution (ADR) provider:

Anti-Money Laundering (AML) & Know Your Customer (KYC)

We adhere to strict AML and KYC procedures to prevent financial crime. For any related queries or to submit verification documents, please contact:

Trust & Security

Your security and trust are paramount. We employ advanced measures and hold certifications from leading industry bodies.

Certifications & Audits

eCOGRA
Certified
GLI Testing
Active
ISO 27001
Certified
PCI DSS
Compliant
RG Check
Accredited
  • eCOGRA: Independently certified for fair and responsible gaming.
  • Gaming Laboratories International (GLI): Our Random Number Generators (RNGs) are regularly tested and certified by GLI to ensure fairness and unpredictability.
  • ISO 27001: Certified for Information Security Management, demonstrating our commitment to data protection.
  • PCI DSS Compliant: We adhere to Payment Card Industry Data Security Standard requirements for secure processing of payment information.
  • RG Check: Accredited for responsible gambling programs.

Data Protection & Privacy

We are fully compliant with the General Data Protection Regulation (GDPR). Read our complete privacy policy. For privacy-related queries, please contact our Data Protection Officer:

Financial Transparency

Player funds are held in segregated bank accounts, separate from the company's operational funds, in accordance with regulatory requirements. Our financial operations are subject to regular external audits, with reports available upon request.

Industry Associations

We are proud members of leading industry associations, demonstrating our commitment to upholding the highest standards:

  • European Gaming and Betting Association (EGBA)
  • Remote Gambling Association (RGA)

Technical Security

Our website is secured with advanced SSL (Secure Socket Layer) encryption, indicated by the padlock icon in your browser, to protect all data transmitted between your device and our servers. Our games, including "Chicken Zombies" from provider InOut, are built with provably fair technology, allowing you to verify the fairness of every outcome. Try our demo version to experience the gameplay.

Media & Partnerships

For media inquiries, partnership opportunities, or business development:

Thank you for choosing ChickenZ Interactive Ltd. We look forward to assisting you. Check out our latest bonus offers.