Terms and Conditions

Important Information – Please Read Carefully!

These clauses have the potential to seriously affect your interests. We strongly advise you to read the full text of these Terms and Conditions for a complete understanding of your rights and obligations.

1. Who We Are & Our Licences

ChickenZ Interactive Ltd. is a licensed operator, regulated by the UK Gambling Commission (Account 57890) and the Malta Gaming Authority (MGA/B2C/456/2018). Learn more about us. We are legally obligated to adhere to strict regulatory standards for your protection. Full details are in Section 2.

2. Age & Identity Verification (KYC)

You must be at least 18 years old (or the legal age of majority in your jurisdiction, if higher) to use this Website, including demo versions. We conduct mandatory identity and age verification checks (Know Your Customer - KYC) and may request source of funds information, as required by law. Failure to complete these checks will result in account suspension or closure. Full details in Section 3.

3. Gambling Risks & Responsible Play

Gambling involves financial risk and can be addictive. We strongly encourage responsible gambling and provide tools such as deposit limits, loss limits, time restrictions, and self-exclusion options. If you are concerned about your gambling, please use these tools or seek help from support organisations. Full details and support contacts are in Section 6.

4. Your Funds Protection

Your funds are held in segregated bank accounts, separate from our company's operational funds. This means your funds are "Not protected — with segregation of customer funds". In the event of insolvency, your funds may not be protected. We encourage you to review this information before making a deposit. Full details in Section 4.3.

5. Complaints & Dispute Resolution

We are committed to fair and prompt resolution of any complaints. If you are not satisfied with our internal resolution, you have the right to escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider, such as IBAS (for UKGC) or the European ODR Platform (for MGA/EU). Full details in Section 9.

6. Your Data Privacy (GDPR)

We process your personal data in strict compliance with GDPR. Read our full privacy policy for details. Certain data, such as self-exclusion records and AML information, must be retained for regulatory purposes and cannot be deleted upon request if it conflicts with our legal obligations. Full details in Section 7.

7. Changes to These Terms

We may update these T&Cs. For material changes, we will notify you before they take effect, and you will have the right to opt out of the new terms by closing your account. Continued use of the Website after such notification signifies your acceptance. Full details in Section 10.

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Last Updated: 25th October 2024

Welcome to chicken-vs-zombie.uk, the official website for the "Chicken Zombies" slot game. These Terms and Conditions ("T&Cs") govern your use of this website, including all content, functionality, and services offered on or through chicken-vs-zombie.uk (the "Website").

Please read these T&Cs carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these T&Cs and our Privacy Policy. If you do not want to agree to these T&Cs or the Privacy Policy, you must not access or use the Website.

1. Definitions

2. About Us

2.1. Company Information

The Website chicken-vs-zombie.uk is operated by:

2.2. Licensing and Regulation

ChickenZ Interactive Ltd. is licensed and regulated by:

2.3. Certifications and Audits

Our commitment to fair and secure gaming is demonstrated by:

3. Your Account

3.1. Eligibility

Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher, to use this Website, including demo versions.

3.2. Registration and Verification (KYC/AML)

When you register an Account, you agree to provide accurate, current, and complete information. As a regulated operator, we are legally required to perform Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. This involves:

4. Deposits and Withdrawals

4.3. Customer Funds Protection Level

Important: Your funds are held in segregated bank accounts, separate from the company's operational funds. This means that in the event of our insolvency, your funds are "Not protected — with segregation of customer funds". While funds are held in separate accounts, there is no absolute guarantee that all funds would be repaid to players if the company were to become insolvent.

5. Gameplay Rules - Chicken Zombies

5.1. Game Description

"Chicken Zombies" is a crash-style slot game developed by InOut. The game features a cartoon white chicken fighting green-skinned zombies in a graveyard setting, with increasing multipliers displayed on tombstones.

5.2. Technical Specifications

RTP Explanation: The RTP of 95.5% is a theoretical calculation based on millions of spins and represents the long-term mathematical expectation of returns to players. It is not a guarantee for any individual session or short-term outcomes.

5.3. Provably Fair System

The "Chicken Zombies" game utilises a "Provably Fair" system to ensure the transparency and integrity of game results. This system uses cryptographic hashing (SHA256) of server seeds combined with client seeds to determine outcomes.

5.4. Difficulty Levels

The game offers four difficulty levels:

6. Responsible Gambling

Our Commitment: ChickenZ Interactive Ltd. is fully committed to promoting responsible gambling and preventing gambling-related harm. Gambling should always be an enjoyable form of entertainment, not a source of financial stress.

6.2. Self-Limitation Tools

We provide comprehensive tools to help you manage your gambling activity:

6.4. Self-Exclusion

If you need a break from gambling, you can self-exclude for fixed periods or indefinitely:

6.5. Problem Gambling Support

If you or someone you know needs help with problem gambling, please contact:

  • United Kingdom:
    • GamCare: Freephone 0808 8020 133 (24/7) or visit www.gamcare.org.uk
    • BeGambleAware: Freephone 0808 8020 133 or visit www.begambleaware.org
  • Our Responsible Gaming Team: [email protected]

7. Data Protection and Privacy (GDPR)

7.1. Our Commitment

ChickenZ Interactive Ltd. is fully compliant with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We are committed to protecting your privacy and handling your personal data transparently and securely.

7.2. Lawful Bases for Processing

We process your personal data based on the following lawful bases:

7.4. Data Retention and Exceptions

Important: Due to regulatory requirements, certain data cannot be automatically deleted:

  • Self-Exclusion Data: Cannot be deleted to ensure effectiveness of self-exclusion schemes
  • AML Data: Retained for minimum five (5) years to prevent financial crime

7.5. Data Protection Officer

For privacy-related queries, contact our Data Protection Officer at [email protected]

9. Complaints and Dispute Resolution

9.1. Internal Complaints Procedure

If you have a complaint, please contact our Customer Support team:

9.2. Alternative Dispute Resolution (ADR)

If you are not satisfied with our internal resolution, you can escalate to:

10. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. For material changes, we will notify you before they take effect, providing a reasonable period for review. You will have the right to opt out of new terms by closing your account. Continued use of the Website after the effective date signifies acceptance of changes.

11. Limitations of Liability

To the maximum extent permitted by law, ChickenZ Interactive Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, resulting from your use of the Website or Game.

We are not liable for losses caused by technical failures, malfunctions, or interruptions beyond our reasonable control. In such events, all bets may be voided and stakes refunded.

15. Contact Information

Should you have any questions about these Terms and Conditions, please contact us:

General Enquiries [email protected]
Technical Support [email protected]
KYC & Verification [email protected]
Responsible Gaming [email protected]
Data Protection [email protected]
Compliance [email protected]
UK Freephone +44 (0)800 123 4567
International +1 (888) 987 6543

Gambling Warning: Chicken Zombies is a gambling game with real financial risk. The 95.5% RTP means the house edge is 4.5%. Set loss limits before playing. Never chase losses. Crash games can result in rapid fund depletion during losing streaks. Only gamble with money you can afford to lose. If gambling becomes a problem, seek help from responsible gaming organizations.

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